FAQs

New Neon® is a modern alternative to traditional neon. Made from LED neon, our signs are kid-safe and earth friendly. New Neon® provides that same warm neon glow without the use of harmful gases or breakable glass.

Yes. All our signs are UL-certified and conform to ANSI/UL STD 2388 and are Certified to CAN/CSA STD C22.2 No. 9.

Our signs are intended for indoor use only.

All signs are handcrafted in our workshop in sunny South Florida and will ship in 5-10 days from the date of purchase. If you have an ultra custom sign with UV printing this may take up to 20 days.

Yes, New Neon is about 5% brighter than traditional glass neon, and the cool thing is that you can use the included remote to dim the sign if you wish.

Our New Neon™ signs are incredibly easy to install. They are lightweight, have predrilled holes for mounting, and can be affixed to the wall using just a screwdriver and the included screws.

The LED neon is powered by 12 volt, so the included power supply can be plugged directly into a standard electrical outlet. No hardwiring is required.

Our New Neon™ signs are very affordable compared to their neon gas counterparts. To get an accurate idea of your custom neon sign's cost, get started with our online customizer tool!

In most cases, yes, absolutely. We can replicate most fonts and designs with New Neon. Check out our business page for more info!

Fill out an inquiry form and one of our design consultants will contact you to discuss how best to bring your logo to life in New Neon™.

Yes, you can do both. Fill out our inquiry form and specify the fonts and/or colors that you would like to use in your sign and we’ll provide a quote for you.

All of our signs are mounted on high quality clear acrylic. Black or white acrylic backgrounds are also available at no additional charge.

No, our New Neon™ signs are totally quiet.

Each sign has a transparent exit wire that plugs into the dimmer and the power supply. The total length, from sign to plug, is approximately 16 feet and the exit wire is 6 feet long.

Longer exit wires can be provided, but must be specified in the notes at time of purchase.

Yes, we can do rush orders. Rush Orders can be completed and delivered in as few as 3 business days from the date of purchase. If you need your sign for a specific deadline that is 5-15 days from your order date, please let us know as express shipping may be required. Additional fees apply.

All rush orders must be approved in advance, so please fill out our inquiry form and one of our design consultants will be in touch with you right away.

We offer three standard sizes of small, medium and large and the actual dimensions are shown on our online customizer. The exact size for each option is determined by the font choice.

If the three standard sizes do not work, you can choose "custom" for the size and then adjust to your exact dimensions.

If you have questions about dimensions, please email us at hey@britelitetribe.com or fill out our inquiry form and one of our design consultants will be in touch within 24 hours.

Our New Neon™ signs are intended for indoor use only.

Absolutely. Just indicate that it is a gift in the “Notes” section of your order and we can provide a nice little card with your message included. Just make sure to put the recipient’s address in the “Shipping Address” section of the order.

If you would like to give a New Neon™ sign as a gift, but aren’t certain what it should say, we also offer gift cards which can be sent to the recipient with instructions on how to use our online customizer to create their own custom neon sign.

Currently, we are only shipping to North America (US, Canada and Mexico).

If you have a question we didn't cover here, please don't hesitate to reach us at hey@britelitetribe.com

You can also reach us on our contact page